RIKA, Agustina Maulidatur. MODEL LOYALITAS PELANGGAN BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT (Studi Kasus pada Usaha Distro Districtsides dan Smith Semarang). Jurnal Ekonomi dan Bisnis, [S.l.], v. 18, n. 2, p. 119-135, july 2017. ISSN 2685-4767. Available at: <https://jurnal.unissula.ac.id./index.php/ekobis/article/view/1615>. Date accessed: 22 nov. 2024. doi:http://dx.doi.org/10.30659/ekobis.18.2.119-135.