Application of Good Governance Principles in Public Services at the One Stop Investment and Integrated Services Service (DPM-PTSP)
Abstract
The aim of this research is to find out and analyze the application of the principle of public service accountability in creating good governance in the Department of Investment and One Stop Integrated Services (DPM-PTSP) Demak Regency and to find out and analyze how the principle of public service transparency is applied in creating good governance in Department of Investment and One Stop Integrated Services (DPM-PTSP) Demak Regency. The approach used in this research is a sociological juridical approach. The research was carried out by means of observation and interviews using dual data sources, namely primary data and secondary data. To obtain complete information that is in accordance with the research focus, the data collection techniques used are Observation, Interview, Documentation. There are four types of data validity criteria, namely: trustworthiness, transferability, dependability, confirmability. The process of participation and legal certainty in the Demak Regency PMPTSP Service is one of the duties and functions in carrying out government tasks. In carrying out the main duties and functions for licensing services and utilizing regional potential so that it becomes a real force and economic potential so that it can provide maximum benefits for the people in the region. Most of the regional potential is still in potential form and not in an effective form that can be utilized directly in order to increase prosperity, well-being and eradicate poverty in society. The process of participation and legal certainty in integrated services to the community in Demak Regency has been realized but still needs to be improved. The participation and legal certainty provided by the department to the community is in the participation process carried out by the department to the community, namely by providing facilities to support public complaints. Then the community still rarely participates in providing input, criticism or suggestions to the Demak Regency PMPTSP Service. The Demakdalam Regency PMPTSP Service issues permits based on established regulations. One of the references for the Demak Regency PMPTSP Service is Minister of Home Affairs Regulation Number 138 of 2017 concerning One Stop Integrated Services. Each type of permit in the Demak Regency PMPTSP Service has its own legal basis. So that the permits that have been issued will refer to this legal basis.
Keywords
References
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DOI: http://dx.doi.org/10.30659/rlj.3.1.381-390
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