Analysis of the Influence of Knowledge Quality and Skills on ICT Mastery and ASN Performance (Study at the Regional Secretariat of West Kotawaringin Regency)
Abstract
This study addresses a research gap related to the role of knowledge in performance by proposing Information and Communication Technology (ICT) as a mediator to bridge this gap. The objective of this study is to analyze the impact of Knowledge Quality and Skill Quality on ICT Mastery and its effects on Human Resource (HR) Performance. The research employs an explanatory research approach with a population consisting of all civil servants at the Regional Secretariat of Kotawaringin Barat Regency. The sample includes 50 respondents, and data were collected using a closed-ended questionnaire with a Likert scale ranging from 1 (Strongly Disagree) to 5 (Strongly Agree). Data analysis was conducted using Partial Least Squares (PLS). The results indicate that: (1) Higher Knowledge Quality positively impacts ICT Mastery, (2) Higher Knowledge Quality is positively related to HR Performance, (3) Better Skill Quality enhances ICT Mastery, (4) Better Skill Quality positively affects HR Performance, and (5) Greater ICT Mastery contributes to improved HR Performance. These findings underscore the importance of knowledge and skills in enhancing ICT mastery and HR performance.
Keywords
References
Al Ahbabi, S. A., Singh, S. K., Balasubramanian, S., & Gaur, S. S. 2019. Employee perception of impact of knowledge management processes on public sector performance. Journal of Knowledge Management, 23(2), 351–373. https://doi.org/10.1108/JKM-08-2017-0348
Al Mamun, A., Fazal, S. A., & Muniady, R. 2019. Entrepreneurial knowledge, skills, competencies and performance. Asia Pacific Journal of Innovation and Entrepreneurship, 13(1), 29–48. https://doi.org/10.1108/apjie-11-2018-0067
Alford, P., & Rosalind Jones. 2020. The lone digital tourism entrepreneur: Knowledge acquisition and collaborative transfer. Jourism Management, 8(1), 104–139.
Andyani, H., Setyosari, P., Wiyono, B. B., & Djatmika, E. T. 2020. Does technological pedagogical content knowledge impact on the use of ICT in pedagogy? International Journal of Emerging Technologies in Learning, 15(3), 126–139. https://doi.org/10.3991/ijet.v15i03.11690
Asbari, M., Purwanto, A., Maesaroh, S., Hutagalung, D., Mustikasiwi, A., Ong, F., & Andriyani, Y. 2020. Impact of Hard Skills, Soft Skills and Organizational Culture : Lecturer Innovation Competencies As Mediating. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 142–155. https://ummaspul.e-journal.id/Edupsycouns/article/view/419
Bernardin, H. J., & Russel, J. E. A. 2013. Human resource management (An Experimental Approach International Edition). Mc. Graw-Hill Inc. Singapore.
Bolisani, E., & Bratianu, C. 2018. Knowledge as a Strategic Weapon. In Knowledge Management and Organizational Learning (Vol. 4). https://doi.org/10.1007/978-3-319-60657-6_3
Budi Santoso, P., Purwanto, A., Siswanto, E., Nuraeni Setiana, Y., Sudargini, Y., & Fahmi, K. 2022. Effect of Hard Skills, Soft Skills, Organizational Learning and Innovation Capability on Islamic University Lecturers’ Performance. 2(1), 14–41. http://www.ijosmas.org
Celikyay, M., Sonmez Cakir, F., & Adıguzel, Z. 2023. Effects of supplier orientation and competitive strategies on ICT firms’ performance. Journal of Asia Business Studies, 17(4), 701–720. https://doi.org/10.1108/JABS-09-2021-0384
Cueva-Ortiz, S., & Cruz-Cárdenas, J. 2021. Knowledge Cities: ICT and Urban Components. Lecture Notes in Networks and Systems, 276, 181–188. https://doi.org/10.1007/978-3-030-80094-9_22
Davenport, T. H., & Prusak, L. 2000. Working Knowledge: How Organizations Manage What They Know. ACM: Ubiquity, 1–15. http://www.acm.org/ubiquity/book/t_davenport_1.html
Drucker, P. F. 2006. Knowledge-worker productivity the biggest challenge. IEEE Engineering Management Review, 34(2), 29–39. https://doi.org/10.1109/emr.2006.1679053
Dwi Riyanti, B. P., Sandroto, C. W., & Warmiyati D.W, M. T. 2016. Soft Skill Competencies, Hard Skill Competencies, and Intention to Become Entrepreneur of Vocational Graduates. International Research Journal of Business Studies, 9(2), 119–132. https://doi.org/10.21632/irjbs.9.2.119-132
Freeze, R. D., & Kulkarni, U. 2007. Knowledge management capability: Defining knowledge assets. Journal of Knowledge Management, 11(6), 94–109. https://doi.org/10.1108/13673270710832190
Gangi, F., Mustilli, M., & Varrone, N. 2019. The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: evidence from the European banking industry. Journal of Knowledge Management, 23(1), 110–134. https://doi.org/10.1108/JKM-04-2018-0267
Gërguri-Rashiti, S., Ramadani, V., Abazi-Alili, H., Dana, L.-P., & Ratten, V. 2007. ICT, Innovation and Firm Performance: The Transition Economies Context By. Thunderbird International Business Review, 49(5), 630–631. https://doi.org/10.1002/tie
Goulart, V. G., Liboni, L. B., & Cezarino, L. O. 2022. Balancing skills in the digital transformation era: The future of jobs and the role of higher education. Industry and Higher Education, 36(2), 118–127. https://doi.org/10.1177/09504222211029796
Gubbels, J., Swart, N. M., & Groen, M. A. 2020. Everything in moderation: ICT and reading performance of Dutch 15-year-olds. Large-Scale Assessments in Education, 8(1), 1–17. https://doi.org/10.1186/s40536-020-0079-0
DOI: http://dx.doi.org/10.30659/jrbi.v22i1.43590
Refbacks
- There are currently no refbacks.
License URL: https://creativecommons.org/licenses/by/4.0/deed.en
Jurnal JRBI Indexed by :
