Trust In Supervisor And Interpersonal Communication in Improving Police Personnel Performance Through Affective Commitment
Abstract
This study aims to empirically analyze the impact of trust in supervisors and interpersonal communication on affective commitment and human resource (HR) performance. The type of research conducted is explanatory research. The population of the study includes all HR personnel of the Traffic Directorate of the Riau Islands Police, totaling 179 personnel, who also serve as the sample for this study. The sampling technique used was non-probability sampling with a convenience sampling method (Hair, 2021). Data were collected through questionnaires using an interval measurement scale (scores from 1 to 5). Data analysis was performed using structural equation modeling (SEM) with a Partial Least Squares (PLS) approach. The findings indicate that trust in supervisors has a positive and significant effect on police personnel performance and affective commitment. Furthermore, the quality of interpersonal communication also has a positive and significant effect on both police personnel performance and affective commitment. Finally, affective commitment was found to have a positive and significant impact on police personnel performance.
Keywords
References
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DOI: http://dx.doi.org/10.30659/jrbi.v22i1.43585
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