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Home > Archives > Vol 19, No 1 (2022)

DOI: http://dx.doi.org/10.30659/jrbi.v19i1

Table of Contents

Articles

The Influence of Service Quality and Experiential Marketing in Increasing Customer Loyalty Through Customer Satisfaction at Seafood Food Stalls in Tarakan City, North Kalimantan Benazir Alamudi 10.30659/jrbi.v19i1.43358

PDF 1-9

Improving Public Service Performance Through Innovative Leadership Style, Innovative Work Behavior and Initiative Climate in Village and Sub-district Governments in Blora Regency Agung Heri Susanto 10.30659/jrbi.v19i1.43671

PDF 10-26

The Role of Responsiveness and Trust on Customer Loyalty with Satisfaction as an Intervening Variable at Tunjungan Health Center, Blora Regency Maretha Herwati 10.30659/jrbi.v19i1.43672

PDF 27-39

The Mediating Effect of E-WOM Marketing in the Influence of Service Quality and Customer Trust on Customer Loyalty Rendi Riandani 10.30659/jrbi.v19i1.43673

PDF 40-50

Increasing Satisfaction and Loyalty of Health Center Service Users Through Service Quality and Brand Image at Pandanaran Health Center, Semarang City Indah Mayang Karti 10.30659/jrbi.v19i1.43674

PDF 51-68