Police Work Ethic, Personnel Work Involvement in Public Service Performance Through Extra Role Behavior at Grobogan Police

Fatkhul Himam

Abstract


This study aims to explore the correlation between work ethic, work involvement, extra-role behavior, and public service performance of police personnel at Grobogan Resort. The population studied was all police personnel at Grobogan Resort Police, with a total of 89 personnel. The sampling method used was a census, where the entire population became the research sample. Data collection was carried out through a personal questionnaire, consisting of statements with intervals of 1-5, from Strongly Disagree (STS) to Strongly Agree (SS). Data analysis was carried out using the Partial Least Square (PLS) method. The results of the analysis showed several significant findings. First, it was found that work ethic had a significant influence on extra-role behavior, indicating that the better the work ethic, the better the extra-role behavior demonstrated by personnel. Second, there was a significant relationship between work ethic and public service performance, indicating that a strong work ethic correlates with better service performance. Furthermore, work involvement was also found to have a significant influence on extra-role behavior and service performance. This indicates that the higher the level of work involvement, the better the extra-role behavior and service performance demonstrated by personnel. In addition, extra-role behavior is also proven to have a significant influence on service performance, indicating that the better the extra-role behavior, the better the service performance that can be produced by personnel. This finding provides a deeper understanding of the importance of work ethic and work engagement in improving extra-role behavior and public service performance. The implication is that management can develop strategies to strengthen work ethic and work engagement in order to improve the public service performance of police personnel at the Grobogan Resort.

Keywords: Behavior; Engagement; Role; Work.


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DOI: http://dx.doi.org/10.30659/jrbi.v21i1.43491

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