Improving Public Service Performance Through Innovative Leadership Style, Innovative Work Behavior and Initiative Climate in Village and Sub-district Governments in Blora Regency
Abstract
This study aims to investigate the impact of innovative leadership, innovative work behavior, initiative climate, and quality public service performance. The research method used is explanatory research involving a population of 295 Village and Sub-district Heads from 16 Districts in Blora Regency. The sample of this study consisted of 102 respondents selected from Village Heads in 16 Districts of Blora Regency using proportional stratified random sampling techniques. Primary data collection was carried out through a questionnaire designed to measure the variables mentioned earlier. Measurements were made using an interval scale of 1 to 5, ranging from Strongly Disagree (STS) to Strongly Agree (SS). Data analysis was carried out using the Partial Least Square (PLS) method. The findings of the study indicate that innovative leadership practices have a positive impact through two main factors: innovative work behavior and initiative climate. Thus, innovative leadership style is not only an effective leadership model, but also a key to creating positive transformation in public services, which leads to increased public satisfaction and trust in village government. The results of the hypothesis testing show that the innovative leadership style of the village head has a positive and significant effect on increasing work innovation behavior, public service performance, and initiative climate. In addition, work innovation behavior and initiative climate also have a positive and significant effect on increasing public service performance. Thus, these findings provide an important contribution to understanding the importance of innovative leadership in improving the quality of public services at the village level.
Keywords
Full Text:
PDFReferences
Abdillah, W., & Hartono, J. (2015). Partial Least Square (PLS) Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisinis. Andi Offset.
Afsar, B., & Umrani, W. A. (2020). Transformational leadership and innovative work behavior: The role of motivation to learn, task complexity and innovation climate. European Journal of Innovation Management, 23(3), 402–428. https://doi.org/10.1108/EJIM-12-2018-0257
Almatrooshi, M., Khalifa, G. S. A., Alneadi, K. M., & El-Aidie, S. (2021). Organizational Performance: The Role of Leadership and Employee Innovative Behaviour (Vol. 3, Issue 2). https://www.city.edu.my/CUeJAR
Almulhim, A. F. (2020). Linking knowledge sharing to innovative work behaviour: The role of psychological empowerment. Journal of Asian Finance, Economics and Business, 7(9), 549–560. https://doi.org/10.13106/JAFEB.2020.VOL7.NO9.549
Alonso-Almeida, M. del M., Bagur-Femenias, L., Llach, J., & Perramon, J. (2018). Sustainability in small tourist businesses: The link between initiatives and performance. Current Issues in Tourism, 21(1), 1–20. https://doi.org/10.1080/13683500.2015.1066764
Andersen, L. B., Bjørnholt, B., Bro, L. L., & Holm-Petersen, C. (2018). Leadership and motivation: a qualitative study of transformational leadership and public service motivation. International Review of Administrative Sciences, 84(4), 675–691. https://doi.org/10.1177/0020852316654747
Aslam, M. Z., Fateh, A., Omar, S., & Nazri, M. (2022). The role of initiative climate as a resource caravan passageway in developing proactive service performance. Asia-Pacific Journal of Business Administration, 14(4), 691–705. https://doi.org/10.1108/APJBA-09-2021-0454
Baer, M., & Frese, M. (2003). Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior, 24(1), 45–68. https://doi.org/10.1002/job.179
Bowen, B. D., Bowen, E. E., Headley, D. E., Küçükönal, H., & Wildt, C. T. (2013). An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance. Procedia - Social and Behavioral Sciences, 75, 209–216. https://doi.org/10.1016/j.sbspro.2013.04.024
Cangialosi, N., Odoardi, C., & Battistelli, A. (2020). Learning Climate and Innovative Work Behavior, the Mediating Role of the Learning Potential of the Workplace. Vocations and Learning, 13(2), 263–280. https://doi.org/10.1007/s12186-019-09235-y
Faraz, N. A., Mughal, M. F., Ahmed, F., Raza, A., & Khalid Iqbal, M. (2019). The Impact of Servant Leadership on Employees’ Innovative Work Behaviour-Mediating Role of Psychological Empowerment. International Journal of Management Science and Business Administration, 5(3), 10–21. https://doi.org/10.18775/ijmsba.1849-5664-5419.2014.53.1002
Fathiyah, F., Andriani, Z., & Fitriaty, F. (2022). Pengaruh Kepemimpinan Transformasional dan Motivasi Kerja terhadap Kinerja Karyawan dengan Perilaku Kerja Inovatif sebagai Variabel Mediasi pada Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Muaro Jambi. Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2269. https://doi.org/10.33087/jiubj.v22i3.3057
Hidayani, S. (2016). Manajemen Sumber Daya Manusia. Manajemen Sumber Daya Manusia, 2008(Apr-2016), 1–86.
Hughes-Morgan, M., Kolev, K., McNamara, G., & Mcnamara Eli Broad Professor of Management, G. (2018). A Meta-Analytic Review of Competitive Aggressiveness Research. In Meta-Analytic Review of Competitive Aggressiveness Research (Vol. 367). https://epublications.marquette.edu/mgmt_fac/367
Jacobsen, C. B., & Bøgh Andersen, L. (2017). Leading public service organizations: how to obtain high employee self-efficacy and organizational performance. Public Management Review, 19(2), 253–273. https://doi.org/10.1080/14719037.2016.1153705
Pahi, M. H., Ahmed, U., Sheikh, A. Z., Dakhan, S. A., Khuwaja, F. M., & Ramayah, T. (2020). Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity. SAGE Open, 10(4). https://doi.org/10.1177/2158244020963642
Parasuraman, a, Zeithaml, V. a, & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. American Marketing Association, 49(4), 41–50. https://doi.org/10.2307/1251430
Patiar, A., & Wang, Y. (2020). Managers’ leadership, compensation and benefits, and departments’ performance: Evidence from upscale hotels in Australia: Leadership, compensation and performance. Journal of Hospitality and Tourism Management, 42(November 2019), 29–39. https://doi.org/10.1016/j.jhtm.2019.11.005
Prakash, G. (2019). Understanding service quality: insights from the literature. In Journal of Advances in Management Research (Vol. 16, Issue 1, pp. 64–90). Emerald Group Holdings Ltd. https://doi.org/10.1108/JAMR-01-2018-0008
Pukkeeree, P., Na-Nan, K., & Wongsuwan, N. (2020). Effect of attainment value and positive thinking as moderators of employee engagement and innovative work behaviour. Journal of Open Innovation: Technology, Market, and Complexity, 6(3). https://doi.org/10.3390/joitmc6030069
DOI: http://dx.doi.org/10.30659/jrbi.v19i1.43671
Refbacks
- There are currently no refbacks.
License URL: https://creativecommons.org/licenses/by/4.0/deed.en
Jurnal JRBI Indexed by :
